Terms and Conditions

Welcome to GGFINITY. By accessing the site, creating an account, placing an order, paying, using the redemption panel, joining or interacting in official communities (including Discord), redeeming a reward, or using any product or service, you confirm that you have read and accepted these Terms, together with the listing, checkout, and the Privacy Policy.

Personal data processing is covered by the Privacy Policy (LGPD). CDC rights that cannot be waived by contract remain in force, especially defects in delivery (Arts. 18 and 49). Buyers outside Brazil: see the final clause on governing law and venue.

1. About GGFINITY

We are an online store for digital products and services, such as:

• CS2 commends
• Steam profile services (comments, followers, group members, awards, likes, favorites, views, and related items)
• Steam level UP and hour boost
• Badges, emoticons, backgrounds, and other Steam items
• Team Fortress 2 (TF2) keys
• Steam/CS2 accounts
• Steam activation keys (including random keys and keys for specific games)
• Digital subscriptions and licenses (e.g. Canva Pro)
• Discord Nitro and related products
• Other products and services described in the catalog

What applies to each purchase is the listing description at the time of the order, checkout, and these Terms.

2. Payment methods

We accept Pix, credit/debit card, and other methods available at checkout. Payment must be confirmed before the product is delivered or the service is activated. Payment-processor fees, when charged to the buyer, are shown at checkout.

3. Delivery and availability

Digital products are delivered through the order panel (“My Orders”), email, WhatsApp, or another indicated channel, in a timeframe ranging from immediate to up to 48 hours after payment confirmation. Immediate stock usually appears in the order panel itself.

What counts as delivery. GGFINITY has no system that records whether the customer “opened,” “viewed,” or copied the screen. Therefore, making credentials, a key, a code, an invite, or a redemption key available in the authenticated order area (or sending them through the agreed channel) is delivery. Unique digital content, once loaded in that area, cannot be taken back with certainty that it was not copied. By paying, the customer requests immediate availability.

It is the customer’s duty to provide correct data (email, Trade URL, Steam profile, and other fields). Delay or a wrong send caused by incorrect data, a restricted account, or an ineligible profile (e.g. Steam Guard outside the platform’s required period) is the customer’s responsibility.

4. CS2 commends and Steam profile services

The purchase is made on the GGFINITY website. Redemption of commends, comments, and other profile services happens in GGFINITY’s redemption panel (our own site), not on Discord. Discord, when used, is only a community or support channel.

How it works (commends):

• After payment, a redemption key is made available in the order.
• The customer activates the key in the redemption panel and provides a Steam profile (one destination per purchase).
• In the panel you can start/stop sending and view your credits.
• To receive commends, you must be on the private CS2 server shown in the panel.
• Commends go out in batches of up to 20 every 5 minutes.

Server operational limits (commends). The numbers below are the current capacity of the private CS2 server. They organize the queue and sending. They may be changed at any time, without prior notice. A change in operational limit does not reduce the quantity purchased. The balance remains available until the 30-day deadline.

• Each request: up to 1000 commends per session (current value).
• A new request only after the previous session ends.
• There is a global server limit (currently 1000), shared among all customers.

Maximum redemption period (service credits). Commends, comments, followers, members, awards, likes, views, and related items redeemed in the panel are valid for 30 calendar days, counted from when the key or credits are made available in the order/panel. Remaining balance expires on the same date, with no refund.

One destination per purchase. Each order generates a redemption key or credit, tied to a single destination provided in the panel. The same purchase may not be used for multiple profiles, groups, or links.

Trust Factor. GGFINITY does not guarantee an increase, maintenance, or “improvement” of Trust Factor. Valve does not offer an official lookup. The product is the visible advertised service. There is no refund because a Trust Factor test did not change.

5. Hour boost (Steam hour farming)

Hour Boost gives access to a panel to manage playtime on Steam. To work, the service needs the customer’s Steam account credentials and/or login via QR Code / Steam Guard. By purchasing, the customer authorizes use of those credentials only to operate hour farming in the GGFINITY panel, for the duration of the plan.

• Control: start, pause, switch games, and extras as the panel allows.
• Plans: the package is the time of access to the panel, not a fixed number of hours on the profile.
• Pauses: hours stop if the customer pauses, plays on their own PC, or if Steam is under maintenance.
• Refund: the plan period continues even during a pause. There is no replacement if panel access was delivered.

6. Steam activation keys (Steam Keys)

Steam Keys are unique codes. Making them available in the order panel is delivery and consumption. By default, keys are for accounts in the Brazil region, unless the listing highlights Global or another region. It is the customer’s duty to check their own Steam account region before buying.

Random keys: a drawn game, with no title choice. Multiple purchases may repeat. What applies is the advertised category, not a specific title.

7. Account purchases

The “account” product is delivery of the credentials in the listing (as a rule, login and password). Making them available in the order panel is delivery. Extra data is included only if it is in the title or description.

48-hour guarantee after availability: covers credentials that do not allow login at delivery and, where applicable, a Steam suspension for “previous owner” still within those 48 hours, if the customer has not changed email, password, phone, authenticator, or Steam Guard, nor added balance, items, or games.

Region: on Steam, the account region is random (Brazil or another), unless the listing says otherwise. Usernames are not chosen. It is the customer’s duty, after the recommended period, to change the email and password to an address they own.

8. Steam level UP

As a rule, delivery is by Trade Offer with the cards in the package. The customer provides the Trade URL, must be eligible to receive trades, and must accept the offer in time. GGFINITY delivers the advertised cards; it does not guarantee a level if the customer does not craft them or if Steam changes the system.

9. Steam items (badges, emoticons, backgrounds, TF2, and related)

Delivery as in the listing, as a rule by Steam trade. Sending or accepting the trade counts the item as consumed. GGFINITY does not guarantee that the item remains visible forever or that it changes Trust Factor.

10. Subscriptions and licenses (Canva Pro, Discord Nitro, and related)

The object is delivery of access (invite, login, link, or code) by the checkout method, for the period in the listing. GGFINITY does not operate Canva or Discord. Instability or cutoff after access is delivered is a third-party matter and does not generate a refund or extension.

11. Events and free rewards

An event reward is a promotional benefit, with a deadline and stock. It is not a paid product. One redemption per customer/event. GGFINITY may deny the reward if fraud is suspected.

12. Affiliates, resellers, and partners

An affiliate, reseller, or partner enters a commercial relationship. Commission, stock, payouts, and termination follow what was agreed in the program. The material remains GGFINITY’s. Cloning the store’s bot, Discord, texts, or artwork is prohibited.

13. Communities (Discord and other channels)

These Terms also apply in the official Discord, in the redemption panel, at events, and in other GGFINITY communities. A community ban is not the same as a Steam ban.

14. Refund and chargeback policy

14.1. Cooling-off (Art. 49 of the CDC): the 7-day period for distance purchases applies while the digital content has not yet been made available in the order. After availability, the digital seal is considered broken.

14.2. Defect (Arts. 18 and 20 of the CDC): if the item made available does not match the listing, the customer contacts support within 7 calendar days, with evidence. GGFINITY may replace it or refund the amount paid in this store.

14.3. Defective keys: an uncut video or capture of the attempt and the error message, with the system date and time.

14.4. Refund, when approved: Pix within 2 business days to the original account; card according to the operator (1 to 2 billing cycles).

15. What GGFINITY does not refund

• A key, credential, invite, link, or code already made available in the order
• Steam account region error by the customer, when the listing was Brazil
• A service already started in the panel, or unused credits after the 30-day period
• A request to use the same purchase on another profile or destination
• A wrong link or a private profile/group provided by the customer
• A drop or change of a Canva, Discord, Steam, or other platform feature after delivery
• A Steam item already sent by trade
• An account where the customer has already changed recovery details or used balance
• An expectation of a Trust Factor increase or a result measured by an unofficial site

16. Order refusal and refusal to sell

GGFINITY does not refuse service arbitrarily. It may refuse, suspend, or cancel an order, before delivery, for an objective reason: fraud, failed identity verification, bad faith, a previously banned customer, or unavailable stock. If payment has already come in and the product has not yet been made available, the amount is refunded.

17. Conduct, fraud, and store bans

GGFINITY may ban the customer and suspend services already purchased, with no refund, in cases of bad faith, a false receipt, insults, threats of a negative review, review bombing, a bad-faith chargeback, a fake account, or impersonating GGFINITY.

18. Security, identity, and intellectual property

It is prohibited to attempt to access, alter, take down, or exploit GGFINITY’s site, panel, APIs, or systems without authorization. Texts, images, layout, code, templates, and bots remain reserved to GGFINITY. Substantially cloning or imitating the store’s bot, server, site, or material is prohibited.

19. Identity verification (anti-fraud)

On a suspicious purchase, GGFINITY may request identity confirmation, including a selfie with an ID document. Refusal may cancel and refund the order, before delivery.

20. Clear information and object of the purchase

GGFINITY sells what is in the listing (credentials, a key, service credits, an invite, or panel access), not “original ownership” recognized by Valve. It is not an official channel of Steam, Valve, Discord, or Canva.

21. Third-party service instability

Products depend on Steam, Discord, Canva, and others. There may be outages, maintenance, or changes outside our control, including after delivery.

22. Limitation of liability

GGFINITY does not pay for loss of a skin, balance, game, item, or top-up that the customer puts on the account after availability. When GGFINITY is liable, that liability is limited to the price paid in this store for that item.

23. Changes to these Terms

The version in force is the one on this page at the time of purchase, redemption, or community use. Orders already paid follow the checkout version, unless a mandatory public-order rule says otherwise.

24. Support and contact

Questions and delivery issues: GGFINITY’s official chat, WhatsApp, or Discord. Keep screenshots of the order, the listing, and availability.

25. Governing law, venue, and purchases abroad

GGFINITY is a store in Brazil. Brazilian law applies (CDC, Civil Code, and LGPD, as applicable). In Brazil, the consumer venue is the consumer’s domicile (Art. 101, I, of the CDC).

Customer abroad: these Terms form part of the purchase. Mandatory rights in the country of residence are not excluded. A 14-day cooling-off period, where it exists, applies only while the digital content has not yet been made available.